Return and Refund Policy
Thank you for shopping at http://Chaista.co.uk. If you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. The following terms are applicable for any products that you purchased with us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to Sunset Drinks Ltd, 128 City Road, EC1V 2NX.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to http://Chaista.co.uk, accessible from chaista.co.uk.
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Standard Consumer Cancellation Rights
You are entitled to return your order within 30 days if the item is damaged, defective, or no longer wanted (provided they are returned in their original saleable condition), and we will refund you the amount paid.
- The Deadline: The deadline for returning an order is 30 days from the date on which you received the Goods, or on which a third party you have appointed (who is not the carrier) takes possession of the product delivered.
- Clearance & Sale Exclusions: Standard consumer return rights do not apply to clearance items. All clearance products are sold as final sale and are non-returnable unless they arrive damaged or defective.
- Refund Processing: We will refund you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order.
Business-to-Business (B2B) Return Terms
Due to the nature of our business, commercial transactions, wholesale orders, and trade accounts are subject to separate contractual terms and do not qualify for standard consumer cooling-off periods [3.3]:
- Defective Items Only: We only accept returns for items that are physically defective or damaged upon delivery. We do not accept returns of non-defective items for business accounts.
- 48-Hour Reporting Timeframe: Any delivery defects, transit damages, or stock discrepancies must be reported with photographic evidence via email to enquiries@chaista.co.uk within 48 hours of delivery. Claims made outside of this 48-hour window will be rejected.
- Exclusions: Discounted, promotional, or clearance products purchased under a B2B agreement are strictly non-returnable under any circumstances.
- Arranging a Return: The business must email enquiries@chaista.co.uk within the 48-hour window specifying the nature of the defect to allow the Company to review, approve, and arrange the return process.
Conditions for Returns
In order for the Goods to be eligible for a return, please ensure that:
- The Goods were purchased in the last 30 days (applicable to consumer orders only).
- The Goods are in their original packaging.
- We require photographic images of defective or damaged items in order to review and process any return.
Ineligible Goods
The following Goods cannot be returned:
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons, or unsealed goods which are not otherwise defective.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion, to the extent permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to us. You must contact enquiries@chaista.co.uk for the correct returns address information.
- Postage Costs: You will be required to pay for return postage for standard “change of mind” consumer returns. If the items are verified as damaged or defective, the Company will cover the cost of the return shipping.
- Shipping Liability: We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we highly recommend using an insured and trackable mail service.
- Receipt Verification: We are unable to issue a refund without actual receipt or invoice of the Goods or valid, official proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by email: enquiries@chaista.co.uk
